Last updated: 8th May 2026

Rock Hill Hideaway respects your privacy and is committed to protecting personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website or stay with us.

What Personal Information We Collect

We may collect personal information including:

• full name
• email address
• phone number
• postal address
• payment and transaction details
• booking history
• vehicle details (if provided)
• special requests or preferences

We only collect information reasonably necessary to operate our accommodation business

How We Collect Information

We collect personal information when you:

• make a booking or enquiry
• complete a website form
• contact us by phone, email, or SMS
• stay at Rock Hill Hideaway
• interact with our website cookies or analytics tools

Where practical, we collect information directly from you.

Why We Collect and Use Your Information

We use personal information to:

• process and manage bookings
• verify guest identity and eligibility
• communicate before, during, and after stays
• process payments and security bonds
• provide customer support
• comply with legal and regulatory obligations
• improve our services and guest experience
• prevent fraud or misuse of our property

We do not sell or rent personal information to third parties.

Disclosure of Personal Information

We may disclose your information to:

• payment processors and booking systems
• channel managers and accommodation platforms
• IT and website service providers
• cleaners or maintenance providers (limited to what is necessary)
• government or regulatory authorities where required by law

We take reasonable steps to ensure third parties handle information securely.

Cookies and Website Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to:

• understand website traffic
• improve user experience
• support marketing performance

Cookies generally do not identify you personally.

You can disable cookies in your browser settings, though some website features may not function correctly.

Storage and Security

We take reasonable administrative, technical, and physical safeguards to protect personal information from:

• misuse
• interference
• loss
• unauthorised access
• modification or disclosure

Information is retained only for as long as necessary to fulfil business or legal requirements.

Access and Correction

You may request access to personal information we hold about you and request correction if it is inaccurate, incomplete, or outdated.

Requests should be made using the contact details on our website.

We may require identity verification before releasing information.

Marketing Communications

We may send occasional promotional communications if you have opted in or made a booking with us.

You may unsubscribe at any time by:

• clicking the unsubscribe link, or
• contacting us directly.

Overseas Disclosure

Some service providers (such as payment processors or booking platforms) may store data overseas. Where this occurs, we take reasonable steps to ensure your information is handled in accordance with Australian privacy laws.

Third‑Party Websites

Our website may contain links to third‑party websites. We are not responsible for the privacy practices of those websites.

Complaints

If you believe your privacy has been breached, please contact Rock Hill Hideaway first so we can investigate.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website.

Contact Us

For privacy enquiries or requests, please contact Rock Hill Hideaway using the contact details provided on our website.